Q: What is Live Sales Help?
A: Live Sales Help is a live chat solution that provides an interface where businesses can easily and conveniently communicate with their website visitors in real-time.
Q: What can it do to help my business?
A; It allows your business to increase its online visibility by providing support to your website visitors in real time. This increase in visibility allows your business to increase its lead conversion and profit from it due to improved sales productivity.
Q: Why should I choose Live Sales Help?
A: Our application is easy to use and very affordable. Your staff doesn’t need in-depth technical know-how in order to use Live Sales Help. Our pricing is highly competitive and you can recover your investment on our application in the shortest time possible. Live Sales Help is packed with all the necessary features both for customer and operator side, which can help your business provide instant customer support in real time.
Q: Where is Live Sales Help used?
A: Many businesses have already realized the benefits of Live Sales Help. This live chat solution can be used for industries such as e-commerce, finance, consultancy, education, travel, and health. It can also be used for auction sites and to provide quick customer/technical support.
Q: Is there a trial version?
A: If you want to test how Live Sales Help works, you can experience it through our trial version. We offer a 2 weeks free trial where you can experience the same features as a full Live Sales Help product.
Q: How do I get Live Sales Help?
A: To get Live Sales Help, you can purchase it from our customer support team. Upon payment, you can immediately use our solution to boost the website of your business..
Q: What are your payment methods?
A: If you want to purchase Live Sales Help, we accept all major credit cards and PayPal as form of payment.
Q: Is there a set-up fee?
A: No, there is no set-up fee. All you have to pay is the cost of the subscription package that you choose. With Live Sales Help, we assure you that there are no hidden charges billed to you.
Q: How do I cancel my subscription?
A: Just contact our customer support team and we will contact you immediately how go with cancellation of your account.
Q: Who can use Live Sales Help?
A: Anyone can use Live Sales Help. Both operators and users can use it by simply creating an account and accessing it. You don’t have to worry about browser compatibility because Live Sales Help can run on almost any browser.
Q: What should I do if I cannot log in to my account?
A: First, check if you entered the right username and password. If it doesn’t work, check your Internet security settings, antivirus software, or firewall. Any of these three can block the application from accessing the internet. If it still doesn’t work, contact our customer support team.
Q: Can I use Live Sales Help for more than one websites?
A: Yes, you can use Live Sales Help for multiple websites. Your subscription limits the number of operators and not the number of websites where it’s used.
Q: Can I add more operators after purchasing Live Sales Help?
A: Yes, you can increase the number of operators even after purchasing our software. Contact our customer support team and we will help you do this.
Q: Can I customize my chat window to complement my website?
A: Yes, you can change the size, color, and logo of your chat window to add the custom feel of your website.
Q: Can I monitor visitor information?
A: Yes, you can see the profile and IP address of your visitors.
Q: Can I record chat transcripts and review them in the future?
A: Yes, you can save all chat transcripts. You can also review all transcripts in the future if a need for it arises.
Q: Will you provide operators when I purchase your product?
A: We don’t provide operators but we have technical experts who will assist your operators in using Live Sales Help. You have to hire your own operators to provide service to your own customers.
Q: If I encounter other problems with Live Sales Help, how do I contact you?
A: You can contact our customer support team online or you can leave a message on our Contact Us page.
Q: What is your operating terms?
A: For operating terms, please check our Terms and Conditions page
Q: Can I store predefined answers so I don’t need to type them repeatedly?
A: to be updated
Q: What operating system does it run?
A: to be updated